Политика конфиденциальности

Privacy Policy

This Privacy Policy describes how Polar Flow ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our store, in line with the UK GDPR and Data Protection Act 2018.

Information We Collect

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing and shipping address, email address, phone number, and payment details. We refer to this as "Order Information".

When you browse our store, we also automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device ("Device Information").

How We Use Your Information

We use your Order Information to fulfil orders, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen for potential fraud, and—where you have agreed—send marketing information.

Sharing Your Information

We share your personal information with trusted third parties who help us operate our store, such as payment processors, shipping carriers, and analytics providers. We may also share information to comply with applicable laws or to protect our rights.

Your Rights

If you are a resident of the UK or EU, you have the right to access the personal information we hold about you, request corrections, and ask for it to be deleted. To exercise these rights, contact us at support@getpolarflow.com.

Data Retention

We retain your Order Information for our records unless and until you ask us to delete it, or as required to comply with our legal obligations.

Cookies

We use cookies to enhance your browsing experience, analyse site traffic, and remember your preferences. You can control cookies through your browser settings.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

Contact

For more information about our privacy practices or to make a request, email us at support@getpolarflow.com.